PLAYER SUPPORT
Here to help
you keep playing.
For technical issues or questions about a Juvoo Games title, send our support team an email.
Help us understand the issue
Please include the game name, platform or store, device model, operating system version, game version, and a description of what happened. Screenshots can help if they do not contain sensitive information.
For purchase questions, include an order reference if available. Please never send passwords, full payment card details, or identity documents.
Common questions
My game isn’t working. What should I try?
Restart the game and your device, check available updates, and confirm that you have enough free storage. If the problem continues, email us with the details above. Before reinstalling, check that your progress is backed up; uninstalling may remove local saves.
How do I request a refund?
Purchases are handled by the store where you bought the game or made the purchase. Use that store’s official refund process. For a technical issue or a purchase that did not appear, contact our support team. Refund eligibility is determined by the store’s rules and applicable law.
Where can I find game-specific privacy information?
Check the privacy link in the game or its official store listing. Our website Privacy page describes this website and email enquiries. Game-specific data practices must be covered by the notice for that game.
How do I make a privacy or deletion request?
Email [email protected] with the subject “Privacy request”, identify the relevant game or website interaction, and describe your request. We may ask for information necessary to verify your request. Do not send sensitive identity documents unless a secure and necessary verification method has been agreed.